Information for Guests

Check-in starts at 15:00 and check-out is by 11:00.

• At Check-in time, you do not need to contact us even if it is after the scheduled Check-in time you indicated at the time of reservation.
• If your arrival is after midnight, please contact us.
• If you have reserved dinner or other optional services with a specific time, please contact the hotel if you will not be able to arrive on time.

*The front desk is very crowded from 15:00 to 17:00 and after the Universal Studios Japan closes. Please understand this in advance.

Hotel Universal Port and Hotel Universal Port Vita require a parent or guardian's written consent for guests under 18 years of age to stay alone. Please download and print the following consent form for stay and submit it to the hotel by At check-in.

The following is an introduction to parking at Hotel Universal Port and Hotel Universal Port Vita.
Each hotel has its own parking lot (self-parking). Please note that the number of parking spaces is limited, and when the parking lot is full, we will guide you to a nearby affiliated for pay parking lot.

Please settle your bill when checking-in. Room charges can be paid in cash or any of the following payment methods. However, if the amount exceeds 100,000 yen, please settle the bill then.

＜Credit Card

• Visa, Master, JCB, DINERS, AMEX, DISCOVER, Union Pay, etc.

<Electronic Money

• Transportation system electronic money, ID, Rakuten Edy, WAON, nanaco, QUICPay, etc.

＜Barcode Payment

• PayPay, au Pay, d-pay, Melpay, Alipay, WeChat Pay

<Gift Cards> <Gift Cards> <Gift Cards> <Gift Cards

• Mitsubishi UFJ NICOS Gift Card, JCB Gift Card, JCB Premo Card
• JTB Nice Gift (however, JTB Nice Gift only has the JCB logo)

The following equipment is available for loan. Please Contact hotel in advance as there is a limit to the number of items available.

You can purchase a Universal Studios Japan Studio Pass for the Check-in Check-in dayDate your stay and the following day.

• Business hours are subject to change without notice.
• This service is limited to guests staying at the hotel.
• Tickets are sold only while supplies last. Guests may purchase tickets at our hotelticket counter for that day or the following day for Universal Studios Japan. However, if tickets are sold out, they will not be available at our hotelticket counter.

The following types of tickets are available at the hotel ticket counter.

Please note that Studio Pass prices vary depending on the date of admission. Please check the official Universal Studios Japan website for details.

For information on upgrading to the Universal Annual Pass, please contact the Information Center at 0570-20-0606 (*Not available from some IP phones) or visit the official website at https://www.usj.co.jp Please check with.
Tickets are sold in limited quantities. Sales may be cancelled on some dates.
*Free admission for infants under 3 years old.
*Electronic payment, barcode payment, and debit cards are not accepted at the ticket counter.
Universal Studios Japan requires the presentation of a disability certificate to purchase a discounted Studio Pass for persons with disabilities. Universal Studios Japan's designated disability booklets refer to the Physical Disability Booklet, Rehabilitation Booklet (Ai-no-Techo, Love Booklet), Mental Disability Booklet, A-Bomb Survivor Booklet (Hibakusha Kenko Techo), and War Injury and Sickness Booklet.
*Only 1 person with a Disability Certificate 11 accompanying person may purchase a discounted Studio Pass for the disabled.

*For the applicable period of special rates, please visit the official Captain Line website at https://www.mmjp.or.jp/Capt-Line/Please check with.
Kaiyukan & Captain Line (shuttle boat) combination tickets are not available at the hotel ticket counter. If you wish to purchase them, please purchase them at Universal City Port (boarding area/ticket office).

For your safety and security, the elevators in the hotel are equipped with a security system.
To go to your room floor, hold your room key over the sensor in the elevator to activate the system. If you leave your room without your room key, you will not be able to re-enter to your room.

As for Hotel Universal Port Vita, the main entrance is locked between the hours of 1:00 am and 5:00 am.
If you wish to check in during these hours, please use the intercom next to the porch entrance to call reception. Guests with room keys can unlock the door by holding their room key over the sensor next to the porch entrance.

Free Wi-Fi is available in the hotel and guest rooms; please refer to the guide provided upon check-in for SSID and password.
Please note that the Wi-Fi in the hotel is a best-effort type service (no bandwidth guarantee), so if too many guests use it at once, the connection speed may drop and it may be difficult to connect to the Internet. Thank you for your understanding.

• Our hotel is not responsible for any virus infection, loss of information, or other damage that may occur as a result of using the service.
• Please note that the communication speed may be slow or unusable depending on the customer's equipment or congestion.
• Our hotel does not provide any support for personal computers, communication equipment, or other devices.